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Subjects · Leaving Cert Business

Leaving Cert Business: Communication

How often Communication comes up on the Business papers, every year it was asked, and questions to try.

HL Asked on 10 of the last 10 Higher Level papers, most recently in 2026. banker

OL Asked on 9 of the last 10 Ordinary Level papers, most recently in 2026. banker

June 2027 is the first exam on the new Business course. These come from the 2016–2026 papers, so read them as a guide.

Communication, Higher Level(6 marks)

Quick ones on Communication.

(a)Communication with customers and suppliers is…
  1. Internal communication
  2. External communication
  3. Informal communication
(b)A yearly document sent to shareholders summarising the company's performance is the…
  1. Agenda
  2. Memo
  3. Annual report
(c)A statement sent to the media to gain positive coverage is a…
  1. Press release
  2. Minutes
  3. Memo
Show the answers

(a) External communication

(b) Annual report

(c) Press release

Your turn: Higher Level questions on Communication.

Higher Level

Asked on 10 of the last 10 Higher Level papers, most recently in 2026. banker

Every paper, year by year

YearWhere it came up
2026Section 1 Q3, Section 3 Q5
2025Section 3 Q5
2024Section 2 ABQ
2023Section 1 Q12
2022Section 1 Q5, Section 1 Q7
2021Section 3 Q5
2019Section 3 Q4
2018Section 3 Q5
2017Section 3 Q4
2016Section 2 ABQ

Links open the State Examinations Commission’s paper for that year.

More Communication questions

Communication, 2 marks

The channel used to send a message, such as email or phone, is the…

  1. Feedback
  2. Receiver
  3. Medium
Show the answer

Medium

The medium (channel) is the method used, e.g. email, phone, letter or meeting. The sender should choose it based on cost, speed, confidentiality and the need for a written record.

Communication, 2 marks

Presenting sales figures as a graph is an example of…

  1. Non-verbal communication
  2. Visual communication
  3. Oral communication
Show the answer

Visual communication

Visual communication uses graphs, charts and diagrams to present data clearly, making trends easier to see and remember than tables of figures.

Communication, 2 marks

When choosing a mode of communication, a business should consider…

  1. Speed, cost, confidentiality and the audience
  2. Only the colour and size of the paper
  3. The ECB interest rate that month
Show the answer

Speed, cost, confidentiality and the audience

The right mode depends on how urgent, sensitive and complex the message is, and who needs to receive it.

Ordinary Level

Asked on 9 of the last 10 Ordinary Level papers, most recently in 2026. banker

Every paper, year by year

YearWhere it came up
2026Section 2 Q3, Section 2 Q5
2025Section 2 Q5, Section 2 Q6
2024Not asked
2023Section 1 Q10, Section 2 Q5, Section 2 Q6
2022Section 2 Q5, Section 2 Q6
2021Section 1 Q2, Section 1 Q12, Section 2 Q5, Section 2 Q7
2019Section 1 Q1, Section 1 Q5, Section 1 Q14, Section 2 Q2
2018Section 1 Q9, Section 1 Q11, Section 2 Q4
2017Section 1 Q3, Section 1 Q5, Section 2 Q4
2016Section 1 Q2, Section 1 Q5, Section 2 Q4

Links open the State Examinations Commission’s paper for that year.

More Communication questions

Communication, 2 marks

A short written message used inside a business to pass on information is a…

  1. Invoice
  2. Cheque
  3. Memo
Show the answer

Memo

A memo is internal and informal, for example telling staff that the fire alarm will be tested on Friday.

Communication, 2 marks

A message sent from a manager down to the staff below is…

  1. Horizontal communication
  2. Downward communication
  3. Upward communication
Show the answer

Downward communication

Downward communication carries instructions and decisions. Upward communication brings reports and suggestions back up to management.

Communication, 2 marks

Background noise, jargon and a bad phone line are examples of…

  1. Barriers to communication
  2. Feedback
  3. Channels of communication
Show the answer

Barriers to communication

A barrier is anything that stops the message getting through clearly. Using plain language and a quiet room removes many of them.

Other Business topics

All of Leaving Cert Business