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Subjects · Leaving Cert Business

Leaving Cert Business: Consumer protection

How often Consumer protection comes up on the Business papers, every year it was asked, and questions to try.

HL Asked on 9 of the last 10 Higher Level papers, most recently in 2026. banker

OL Asked on 10 of the last 10 Ordinary Level papers, most recently in 2026. banker

June 2027 is the first exam on the new Business course. These come from the 2016–2026 papers, so read them as a guide.

Consumer protection, Higher Level(6 marks)

Quick ones on Consumer protection.

(a)The CCPC replaced the National Consumer Agency and the…
  1. Labour Relations Commission
  2. Competition Authority
  3. Equality Tribunal
(b)The CCPC was set up in…
  1. 2015
  2. 2007
  3. 2014
(c)Which Act bans misleading, aggressive and prohibited commercial practices?
  1. Consumer Protection Act 2007
  2. Partnership Act 1890
  3. Industrial Relations Act 1990
Show the answers

(a) Competition Authority

(b) 2014

(c) Consumer Protection Act 2007

Your turn: Higher Level questions on Consumer protection.

Higher Level

Asked on 9 of the last 10 Higher Level papers, most recently in 2026. banker

Every paper, year by year

YearWhere it came up
2026Section 3 Q1
2025Not asked
2024Section 3 Q1, Section 3 Q4
2023Section 3 Q1
2022Section 3 Q4
2021Section 3 Q1
2019Section 2 ABQ, Section 3 Q1
2018Section 1 Q1
2017Section 3 Q1
2016Section 3 Q1

Links open the State Examinations Commission’s paper for that year.

More Consumer protection questions

Consumer protection, 2 marks

In consumer law, a consumer is someone who buys mainly for…

  1. Resale at a profit
  2. Use in manufacturing
  3. Personal use, not business
Show the answer

Personal use, not business

A consumer is an individual buying outside their trade or business. A firm buying stock for resale is not a consumer, so it does not get consumer law protection.

Consumer protection, 2 marks

Large mergers must be notified in advance to the…

  1. CRO
  2. CCPC
  3. WRC
Show the answer

CCPC

The Competition and Consumer Protection Commission reviews mergers above set turnover levels before they happen and can block any that would substantially lessen competition.

Consumer protection, 2 marks

How much does it cost to make a complaint to the Ombudsman?

  1. Nothing — it is free
  2. €25
  3. €100 plus legal fees
Show the answer

Nothing — it is free

The Ombudsman's service is free and independent. You should first complain to the public body itself, and go to the Ombudsman only if you are still not satisfied.

Ordinary Level

Asked on 10 of the last 10 Ordinary Level papers, most recently in 2026. banker

Every paper, year by year

YearWhere it came up
2026Section 2 Q1
2025Section 2 Q1
2024Section 2 Q1, Section 2 Q4
2023Section 2 Q4
2022Section 2 Q1
2021Section 2 Q1
2019Section 2 Q1
2018Section 2 Q1
2017Section 2 Q1
2016Section 2 Q1

Links open the State Examinations Commission’s paper for that year.

More Consumer protection questions

Consumer protection, 2 marks

A kettle bought last week has stopped working. Who should the shopper complain to first?

  1. The company that made it abroad
  2. The Government
  3. The shop that sold it
Show the answer

The shop that sold it

The retailer who sold you the goods is the one responsible to you. Bring the kettle back to the shop with your receipt.

Consumer protection, 3 marks

A manufacturer guarantee is…

  1. Valid only if you buy outside Ireland
  2. An extra promise on top of your legal rights
  3. A replacement for all of your normal legal rights
Show the answer

An extra promise on top of your legal rights

A guarantee is a bonus given by the maker. Your rights against the shop that sold you the goods still stand when the guarantee runs out.

Consumer protection, 2 marks

Goods must be fit for purpose. This means they must…

  1. Do the job they were sold to do
  2. Be the cheapest in the shop
  3. Come in a sealed box
Show the answer

Do the job they were sold to do

A raincoat must keep the rain out. If it leaks the first time it is worn, it is not fit for purpose.

Other Business topics

All of Leaving Cert Business